Dear Customer:
We are creators of unique experiences and dream holidays. We invite you to escape from your routine and enjoy the most exquisite service in this oasis on the shores of the Atlantic Ocean.
Welcome to
Bahía del Duque!
Cristina de Juan
General Manager
The Bahía del Duque Hotel, located next to the sea and surrounded by lush tropical gardens, recreates a traditional 19th-century Canarian colonial villa.
Our magnificent rooms, suites, and villas offer a haven of peace where you can unwind. Among our lodging options, the Casas Ducales units and our private villas with independent reception areas and exclusive services stand out.
Bahía del Duque offers a unique gastronomic concept with its own identity in our exceptional restaurants, one of which has been awarded with a Michelin Star: Nub. Discover a world of delicate flavours through the exquisite culinary offerings of our nine restaurants and thirteen lounges.
The architecture of the hotel -which is full of bridges, walkways, gardens, and swimming pools- leads children to a world of fantasy in which every moment becomes an unforgettable memory.
Celebrate life and create lasting memories with your loved ones. At Bahía del Duque, we create unique experiences to enjoy as a couple, with your family, or with friends. Live, laugh, and feel! That is the essence of a dream holiday.
Bahía Wellness Retreat offers you an exclusive space where peace and energy go hand in hand. Succumb to a true state of calm and happiness.
At Bahía del Duque, as a company belonging to CIO Group, we consider the promotion of Corporate Sustainability to be a fundamental cornerstone for the social, environmental, and economic undertaking of our business activity - always in accordance with our surroundings and in line with the SDGs and the 2030 Agenda.
Find Out More
MANAGER ON DUTY
The hotel's management team is at your disposal to take care of your needs.
Ext. 21 / 1818EMERGENCIES
In the event of an evacuation, read the instructions located near the entrance door of the room and carefully observe the signs on the map.
CHEMIST'S
Ext. 1818 / 9CHECK-OUT TIME
On the day of your departure, you must vacate the room by 12:00 noon. We have a luggage storage service available to you.
DOCTOR
Ext. 1818 / 21SECURITY
The hotel has a 24-hour security service.
Ext. 9 / 21INTERNET
We have a Wi-Fi connection throughout the hotel. In your room, you also have wired access to the internet through the plug located on the wall.
Ext. 21 / 1810ETIQUETTE
Casual dress is requested for breakfast and lunch. Formal dress is required during dinner hours in all restaurants. For men and boys over 16 years of age, shorts and beach sandals are not accepted. We ask that you please do not walk the public areas of the hotel´s main building in a bathing suit.
Ext. 1818For any information that you are unable to find in this directory, we are at your disposal in the Club House and at reception.
| Ext. 21 / 1810 | Main Reception Desk |
| Ext. 1830 | Casas Ducales Reception Desk |
| Ext. 2801 | Villas Reception Desk |
| Ext. 24 | Operator |
| Ext. 22 | Room Service |
| Ext. 1818 | Information | Club House |
| Ext. 1821 | Rent a Car |
| Ext. 3600 | Bahía Wellness Retreat Reception Desk |
Calls to another room: dial 1 + the number of the desired room.
Villa to Villa calls: dial 25 + the number of the desired villa.
Outside line: dial 0 + the number.
International calls: dial 0 + 00 + country code + number.
AIR CONDITIONING
All rooms have temperature control at the entrance. Please, keep doors and windows closed for proper air-conditioning operation.
Ext. 9 / 21FAN
You will find the power switch next to the headboard of your bed, in the living room, or next to the TV cabinet.
TV CHANNELS
WATER BOILER
Available upon request.
Ext. 22MINIBAR
Located in the desk area. The minibar will be restocked daily. For better monitoring, please fill in the invoice form found in the minibar drawer with the items you have consumed. You will find a bottle opener in the minibar drawer.
Ext. 22WATER
The hotel's tap water is drinkable; however, we recommend drinking bottled water. You will be provided with a courtesy bottle of mineral water each day.
HAIR DRYER
A hair dryer is at your disposal in the room.
COT
Ext. 1810CHILDREN'S SERVICES / DUQUI CLUB / TEEN LOUNGE
PETS
HOUSEKEEPING
Call us if you have any incidents related with your room.
Ext. 1892LAUNDRY / DRY CLEANING
Please use the form that you will find next to the bag in the closet. Dry cleaning service is from Monday to Friday from 9:00 a.m. to 5:00 p.m. Saturdays, service is from 9:00 a.m. to 2:00 p.m. The dry cleaning service is closed on Sundays and holidays. Laundry service is from Monday to Sunday.
Ext. 1818SHOE CLEANING
If you wish to clean your shoes, please leave them in the basket inside the closet.
Ext. 9 / 21IRON
For safety reasons, please do not use the iron in the room if it is not accompanied by an ironing board. To this end, we ask you to please contact housekeeping or your maid.
Ext. 9 / 24TOWEL SERVICE
Ext. 9 / 21PILLOWS AND SHEETS
Exclusive service for Casas Ducales and Villas.
REPAIRS
Ext. 21 / 1810ELECTRICITY
220v 50Hz. If you need plugs or adapters, ask the operator.
Ext. 9 / 21SAFES
The hotel makes a safe available to you in your room. The hotel cannot be held responsible for any valuables found outside the safe. The hotel's liability for times in the room safe is limited. If you so desire, you can use the central safe in our main reception area.
Ext. 18 / 10KEYS
The key-card provided upon arrival guarantees security thanks to its guest-specific security code. Therefore, in the event of loss, please inform reception immediately to have the old code deactivated and a new one provided. In the event of an anomaly or improper functioning, please also contact reception. For reasons of in-house security and to avoid any type of electrical short circuit that may occur, we ask that you please remove the key-card from its switch every time you leave your room, as this cuts off the flow of electricity to your room.
Ext. 21 / 1810WAKEUP CALL
Ext. 21 / 1810LUGGAGE
You can request collection of your luggage at reception. If you need to leave bags in storage, please let us know.
Ext. 9 / 21LOST OBJECTS
Ext. 24 / 1810POST BOXES
We have several post boxes located on the 5th floor, next to reception, in front of Sunrise Store by BDD, in Casas Ducales, and in the Villas. Post collection hours: from 9:00 a.m. to 6:00 p.m.
FAX / PHOTOCOPIES
Ext. 9 / 21CURRENCY EXCHANGE
You can exchange foreign currency at reception. Personal checks are not accepted. This is a permanent service that is available 24 hours.
Ext. 21 / 1810CAR PARK
There is an open-air car park next to the conference building and a covered car park next to the main entrance.
CAR AND BOAT RENTAL
Ext. 1818HOTEL RESERVATIONS
Contact reception for your next stay or check our website: thetaishotels.com/bahia-del-duque
Ext. 21 / 1815TRAVEL RESERVATIONS / PLANE TICKETS
Ext. 1818TAXI SERVICE
Ext. 21 / 1958INTERPRETERS
Ext. 1818TOUR OPERATORS
The representatives of the different Tour Operators and Travel Agencies have their meeting point on the 5th floor (shopping area).
RELIGIOUS SERVICES
Ext. 1818
Bahía del Duque offers magnificent facilities that invite you to enjoy a new experience every day. Succumb to the incredible feeling of losing track of time and disconnecting from your routine.
Get to Know our Hotel
RESTAURANTS
Discover a unique gastronomic dining experienceNOTES
If you are a client staying on half board, you can check the conditions of your meal scheme at reception.
Ext. 1810For more information and restaurant reservations, please contact the Club House.
Ext. 1818BARS AND LOUNGES
Discover the best selection of snacks and cocktailsROOM SERVICE
Delight your senses with our menuBREAKFASTS
A fantastic buffet breakfast awaits you every morning from 7:30 a.m. to 10:30 a.m. in our El Bernegal restaurant. Casas Ducales and the Villas have their own exclusive breakfast service for guests staying in those areas of the hotel. If you want to have breakfast in your room, please call room service or fill out the request form that is on the desk or on the bed in your room.
Consult our menus
ACTIVITIES INSIDE AND OUTSIDE THE HOTEL
Hiring of teachers and activity instructors upon request and by prior reservation.
Ext. 1818HIRING OF EXCURSIONS
For more information, contact the Club House.
Ext. 1818PICNIC SERVICE
You can request this service from room service or via the Club House.
Ext. 1818 / 22SPORTS AND WATER ACTIVITIES
Ext. 1818SWIMMING POOLS
The hotel has five swimming pools, of which two are freshwater, two are saltwater, and one is for children. The swimming pools located next to the reading lounge and the La Brasserie restaurant are heated. The swimming pool hours are from 10:00 a.m. to 6:00 p.m. In addition, the Villas area offers a heated freshwater swimming pool for the exclusive use of guests staying there. Each Villa also has a private pool.
BEACHES
Direct access from the Beach Club or Lake Garden area to the Duque Sur Beach and the Duque Norte Beach.
BOTANICAL WALK
Discover our botanical walk and enter into a wonderful, tropical paradise.
Ext. 1818ASTRONOMICAL OBSERVATORY
Located next to the El Bernegal restaurant.
Ext. 1818GAME ROOM
Located on the 6th floor in the main reception area, our game room has billiards and tables to play cards.
READING LOUNGE
Located on the 1st floor of the main building, there you will find newspapers, magazines, and books in different languages.
BUSINESS AREA
Located on the 6th floor in the main reception area. If you wish to connect with the devices installed in this area, please contact reception.
Ext. 21 / 1810HOTEL MODEL
Located on the 1st floor, opposite the reading lounge.
TOBACCO MUSEUM
We invite you to discover the roots of our family business through this themed exhibition about the interesting world of cigars and cigarettes, located in the sports bar.
Ext. 1818GIANT CHESS BOARD
Located in the upper part of the Beach Club pool, next to the Lake Garden.
Ext. 1818CASAS DUCALES TANNING AREA
Located next to the La Hacienda restaurant and the Lake Garden. Exclusive use for Casas Ducales guests.
CITY-BIKE BICYCLE RENTAL
Ext. 1936 / 1818FUN & FIT CLUB
Located in the Beach Club area, this service offers information on sports and recreational activities.
Ext. 1936 / 1818GYMS
We have two gyms: one located in Bahía Wellness Retreat and another open 24 hours a day in the Fun & Fit Club. Entry allowed from 16 years.
3600 / 1936 / 1818PADEL AND TENNIS
Disponemos de una pista de pádel y dos canchas de tenis. Para reservar el espacio, clases u otrWe have a padel court and two tennis courts. To reserve the space, classes, or for other information, contact the Club House.
Ext. 1818PING-PONG AND SQUASH
Located in the Fun & Fit Club.
Ext. 1936 / 1818PITCH & PUTT
Located next to the Villas. There are five full holes to practice your short game. There are nine different tees to be able to complete a round of nine holes without repeating any tee.
Ext. 1818SUNRISE STORE BY BDD
Located on the 1st floor, next to the Sua restaurant. There, you can buy fashion items, bathing accessories by national and international brands, and products from local craftsmen. In addition, you'll find slow fashion and sustainable garments. We also have press, tobacco, snacks, stamps, toys, cleaning products (organic and traditional), and hotel merchandise.
Opening hours: daily from 8:30 to 16:30.
Ext. 1949SUNSET STORE BY BDD
This shop is located next to the Beach Club restaurant and can be accessed by the stairs located next to the children's pool. Here, you will find a selection of products similar to those at the Sunrise Store, but with a greater variety of brands.
Opening hours: daily from 10:00 to 18:00.
Ext. 1881FLOWER ARRANGEMENTS AND BOUQUETS
Ext. 1818PPRESS, MAGAZINES, AND STAMPS
Ext. 1949 / 1881FASHION AND JEWELLERY SHOPS
These shops can be found on the 1st, 3rd, and 5th floors of the main building and on the seafront promenade.
Bahía Wellness Retreat, our exclusive universe of wellbeing, offers you an exceptional spiritual and physical getaway designed to surprise the five senses. Let your hair down and experience the benefits of a fascinating regenerative journey guided by our expert team of therapists, nutritionists, trainers, and physiotherapists. A unique opportunity to balance your mind, body, and soul.
Bahía Wellness Retreat has 20 general treatment rooms, 3 thalassotherapy treatment rooms, 5 outdoor massage rooms, 2 VIP suites for private treatments, as well as 4 Thai Room Spa areas and the Thai Room Plaza area, inspired by traditional Asian culture. It also has a sophisticated outdoor thalassotherapy circuit, a fitness area, a physiotherapy area, a beauty studio, a boutique spa, and a lunch service with snacks and healthy drinks.
